Table of Contents
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
1.2.1. Healthcare BPO Market, by Region, 2020-2028 (USD Billion)
1.2.2. Healthcare BPO Market, by Payer Service, 2020-2028 (USD Billion)
1.2.3. Healthcare BPO Market, by Provider Service, 2020-2028 (USD Billion)
1.2.4. Healthcare BPO Market, by Pharmaceutical Service, 2020-2028 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Healthcare BPO Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Healthcare BPO Market Dynamics
3.1. Healthcare BPO Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Access to technology and the growth of nearshore outsourcing locations
3.1.1.2. Inflationary pressures on healthcare
3.1.2. Market Challenges
3.1.2.1. High costs associated with Healthcare BPO
3.1.2.2. Threats to data security
3.1.3. Market Opportunities
3.1.3.1. A higher level of customer service
3.1.3.2. Collaboration with emerging AI-driven companies
Chapter 4. Global Healthcare BPO Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Healthcare BPO Market, by Payer Service
6.1. Market Snapshot
6.2. Global Healthcare BPO Market by Payer Service, Performance - Potential Analysis
6.3. Global Healthcare BPO Market Estimates & Forecasts by Payer Service, 2018-2028 (USD Billion)
6.4. Healthcare BPO Market, Sub Segment Analysis
6.4.1. Human Resource Management
6.4.2. Claims Management
6.4.3. Customer Relationship Management (CRM)
6.4.4. Operational/Administrative Management
6.4.5. Care Management
6.4.6. Provider Management
6.4.7. Other Payer Services
Chapter 7. Global Healthcare BPO Market, by Provider Service
7.1. Market Snapshot
7.2. Global Healthcare BPO Market by Provider Service, Performance - Potential Analysis
7.3. Global Healthcare BPO Market Estimates & Forecasts by Provider Service, 2018-2028 (USD Billion)
7.4. Healthcare BPO Market, Sub Segment Analysis
7.4.1. Patient Enrollment and Strategic Planning
7.4.2. Patient Care Service
7.4.3. Revenue Cycle Management
Chapter 8. Global Healthcare BPO Market, by Pharmaceutical Service
8.1. Market Snapshot
8.2. Global Healthcare BPO Market by Pharmaceutical Service, Performance - Potential Analysis
8.3. Global Healthcare BPO Market Estimates & Forecasts by Pharmaceutical Service, 2018-2028 (USD Billion)
8.4. Healthcare BPO Market, Sub Segment Analysis
8.4.1. Research and Development
8.4.2. Manufacturing
8.4.3. Non-clinical Service
8.4.4. Supply Chain Management and Logistics
8.4.5. Sales and Marketing Services
8.4.6. Other Non-clinical Services
Chapter 9. Global Healthcare BPO Market, Regional Analysis
9.1. Healthcare BPO Market, Regional Market Snapshot
9.2. North America Healthcare BPO Market
9.2.1. U.S. Healthcare BPO Market
9.2.1.1. Payer Service breakdown estimates & forecasts, 2018-2028
9.2.1.2. Provider Service breakdown estimates & forecasts, 2018-2028
9.2.1.3. Pharmaceutical Service breakdown estimates & forecasts, 2018-2028
9.2.2. Canada Healthcare BPO Market
9.3. Europe Healthcare BPO Market Snapshot
9.3.1. U.K. Healthcare BPO Market
9.3.2. Germany Healthcare BPO Market
9.3.3. France Healthcare BPO Market
9.3.4. Spain Healthcare BPO Market
9.3.5. Italy Healthcare BPO Market
9.3.6. Rest of Europe Healthcare BPO Market
9.4. Asia-Pacific Healthcare BPO Market Snapshot
9.4.1. China Healthcare BPO Market
9.4.2. India Healthcare BPO Market
9.4.3. Japan Healthcare BPO Market
9.4.4. Australia Healthcare BPO Market
9.4.5. South Korea Healthcare BPO Market
9.4.6. Rest of Asia Pacific Healthcare BPO Market
9.5. Latin America Healthcare BPO Market Snapshot
9.5.1. Brazil Healthcare BPO Market
9.5.2. Mexico Healthcare BPO Market
9.6. Rest of The World Healthcare BPO Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Accenture
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Eli Global
10.2.3. GeBBS
10.2.4. Genpact
10.2.5. IBM
10.2.6. Parexel
10.2.7. IQVIA
10.2.8. Sutherland
10.2.9. Truven Health
10.2.10. United Health Group
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption